PLANS AND PROTOCOLS

What We Are Doing

While we are not a “health care facility” (hospitals and skilled nursing facilities are), we have a preparedness plan and protocols in place for all viruses like this, including the flu and norovirus. The health and safety of our residents and our associates is always our top priority.

We know our associates play an important role in ensuring the safety and well-being of our residents, visitors and fellow associates. Our associates have been trained on respiratory illness, including infection control practices and monitoring for signs and symptoms of COVID-19.

Just as with any virus or infection, we follow guidelines established by the CDC, and state and local health departments. Below are steps we have asked our associates to take to help prevent COVID-19 from entering our communities:

  • Ensure hand hygiene, tissues and masks are readily available for our residents, their loved ones and our associates.
  • Increase frequency of cleaning and sanitizing our common areas to prevent the spread of germs.
  • Locate hand sanitizing pumps in all common areas.
  • Follow approved dishwashing techniques in our kitchens.
  • Ask residents who aren’t feeling well to stay in their apartments or go to the hospital for further medical evaluations.
  • If you notice a resident showing any of the following symptoms: fever, cough, difficulty breathing/shortness of breath, please notify your supervisor immediately.
  • Residents, volunteers and visitors have and will continue to be educated about the community’s respiratory hygiene/cough etiquette program, COVID-19 transmission prevention, and how to report signs and symptoms of COVID-19.
  • Our on-site resident care professionals are extensively trained to support our residents and monitor their health. At the earliest signs of one resident experiencing a similar illness and symptoms, we’ll enact extra infection control procedures, including limiting non-essential activities in the community and notifying families and visitors.


In addition, associates are asked to:

  • Wear a facemask at all times while at the community.
  • Wash hands regularly, especially when arriving to work, after interacting with residents, after using the restroom, and after personal activities such as eating.
  • Avoid touching eyes, nose and mouth with unwashed hands.
  • Stay home if sick or showing symptoms of coronavirus, which can be found here.
  • Please notify a supervisor or the executive director if they have traveled outside the United States within the past 14 days or have plans to in the future.

If you have any questions, please reach out to your community’s executive director by calling the community directly. Click here for the latest updates.