FAMILY INFORMATION

What Families Need to Know

The health and safety of our residents is always our top priority. We wanted to make you aware of the precautionary measures in place to protect our residents, their visitors and our associates.

As a family member or friend of a resident, you play an important role in helping prevent the spread of viruses like COVID-19. We respectfully ask that you avoid visiting our community and/or residents:

  • If you feel sick or have other symptoms of an illness such as fever, cough, and difficulty breathing/shortness of breath.
  • If you have traveled outside of the U.S. within the past 14 days.

We understand that there may be instances that warrant a visit from someone who is symptomatic (e.g., visitation of a dying resident). You will be asked to comply with the following protocols:

  • Wear a surgical mask or procedure mask over your mouth and nose while in the resident’s room.
  • Cough and sneeze into a tissue, and discard contaminated tissues into a waste receptacle.
  • Wash or sanitize your hands before entering the resident’s room, before and after contact with your loved one, and upon leaving the room.

If you are symptom-free and plan to visit a resident in one of our communities, we ask that you follow the CDC guidelines below.

  • Wash your hands frequently. Use soap and water and wash them for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water isn’t available, use an alcohol-based hand sanitizer. We have several hand sanitizer pumps located in common areas throughout our communities.
  • Cover your mouth and nose with a flexed elbow or tissue when coughing and sneezing. Remember to throw away the tissue and wash your hands immediately.
  • Maintain social distance. If possible, keep a distance of 6 feet between you and someone who is coughing, sneezing or has a fever.
  • Avoid touching your eyes, nose and mouth. Hands touch many surfaces that can be contaminated with the virus.

If you think a loved one may be ill, please do not visit. We encourage you to call, write or FaceTime with loved ones to help prevent the spread of any illness. If visitation is necessary, please contact the community’s executive director before arriving at the community.

If you suspect that your loved one has symptoms of the COVID-19, we ask that you:

  • Contact the community’s executive director immediately.
  • Contact your loved one’s personal physician.
  • Contact the local health department for appropriate diagnostic laboratory test recommendations.
    • Health department personnel can provide information about COVID-19 activity in the area.

You can read a letter we shared with our residents here. Please check our Updates page for the latest information.