LATEST UPDATES

We are currently limiting visitors to those who are medically necessary or end-of-life/compassion care. Virtual tours are available. Significant restrictions on move-ins are in place at this time; please contact the Executive Director for additional information. Thank you for helping us protect our residents and associates.

September 21

Select communities are resuming in-person tours. Depending on the reopening phase of the community, tours may occur within 30 days of a prospect’s scheduled move-in date. Below are the four phases and their respective rules in regard to in-person tours. Before a community progresses to the next phase, tours must be put on pause for at least two weeks to avoid a resurgence in symptoms or cases. We always follow national, state and local guidance. If you have a question about what phase a community is in, please contact the Executive Director.

Red

  • Virtual tours only.
  • Essential visits (home health, hospice, end-of-life/compassion care, etc.) are allowed.

Orange – Tours may occur for prospects planning to move in within 30 days.

  • Screening, social distancing and mask policies must be followed at all times.
  • Tour should last no longer than an hour and have no more than three people in a group.
  • The tour group should not come in contact with residents and should limit contact with associates.
  • Tours should occur at times that will reduce contact with residents.
  • Tours will not be given of common areas (dining room, salons, etc.) and will focus solely on the apartment(s) being considered. Apartment(s) must be vacant

Yellow – Tours may occur for prospects without a definite move-in date.

  • Screening, social distancing and mask policies must be followed at all times.
  • Tour should last no longer than an hour and have no more than three people in a group.
  • The tour group should not come in contact with residents and should limit contact with associates.
  • Tours should occur at times that will reduce contact with residents.
  • Tours will not be given of common areas (dining room, salons, etc.) and will focus solely on the apartment(s) being considered. Apartment(s) must be vacant.

Green

  • Tours may resume to full operation without restrictions.

August 31

It is clear that COVID-19 is not going away anytime soon. We are anxiously waiting for the news that a vaccine has been approved. Until that day comes, we are committed to seeking out innovative ways to create a new normal within our communities. We continue to bolster our safety protocols to ensure the health and well-being of our residents. Our residents and associates will always be our top priority.

Thermal Scanners: Thermal scanners have been ordered for all communities and allow us to take the temperatures of associates and residents without contact and provide extremely accurate results.

Genesis Health System Partnership: We have a partnership with Genesis Health System, which is a national provider of COVID-19 tests. Through this partnership, your community should have no problems getting enough test kits and results in a timely manner. It is important to note that we are doing a lot of testing throughout our communities, which in turn leads to more positive cases due to asymptomatic residents and associates. We are proud to be able to test quickly and often to ensure we stop the spread within communities.


August 14

As we continue to battle COVID-19, we are continuing to bolster our protocols to ensure the safety of our residents and associates. Several of our communities have recently acquired an electrostatic disinfectant sprayer, which emits charged droplets that adhere the chemicals to a surface, allowing for 360-degree coverage. They also use 70% less chemicals than standard handheld spray bottles. Contact your Executive Director to learn more about the ways we’re working to keep our communities safe

July 15

California Gov. Gavin Newsom has ordered the immediate closure of indoor activities in the following sectors:

  • Dine-in operations (Restaurant and bars)
  • Wineries and tasting rooms
  • Movie theaters
  • Entertainment centers (bowling alleys, arcades, miniature golf and batting cages)
  • Zoos and museums
  • Cardrooms

This is to help eliminate the gathering of people in 30 counties. The governor’s order went into effect immediately and lasts for at least three weeks.

This means that, effective immediately and for at least the next three weeks, the communities listed below will need to move to “Red” phase (full COVID-19 protocols) for culinary and Vibrant Life®. The only exception to this is if a community can accommodate outdoor dining and outdoor Vibrant Life® activities. Both would require groups of 10 or fewer and the continuous maintaining of 6-foot social distancing.

For communities that can’t accommodate outdoor dining or activities, we will be serving all meals in residents’ apartments and bringing activities to our residents to keep them active and engaged during this time.

Here is the link to Gov. Newsom’s announcement for your reference:

 https://www.youtube.com/watch?v=QAhPX1nz5r0

Solstice communities affected: Apple Valley, Bakersfield, Clovis, Lodi and Santa Rosa.

Please contact your Executive Director if you have questions about what to expect at your community.


July 4

California Governor Gavin Newsom has ordered the immediate closure of indoor dining to eliminate the gathering of people in 19 counties. The governor’s order went into effect immediately and lasts for at least three weeks.

This means that, effective immediately and for at least the next three weeks, the communities listed below will need to move to “Red” phase (full COVID-19 protocols) for culinary and Vibrant Life®. The only exception to this is if a community can accommodate outdoor dining and outdoor Vibrant Life® activities. Both would require groups of 10 or fewer and the continuous maintaining of 6-foot social distancing.

For communities that can’t accommodate outdoor dining or activities, we will be serving all meals in residents’ apartments and bringing activities to our residents to keep them active and engaged during this time.

Here is the link to Governor Newsom’s announcement yesterday for your reference: https://www.youtube.com/watch?v=ao9k0ibmhtc

Solstice communities affected: Apple Valley, Bakersfield, Clovis and Lodi.

Please contact your Executive Director if you have questions about what to expect at your community.


June 24

As restrictions lessen for us both inside and outside of our communities, we are asking associates to continue to keep the health and safety of our residents and fellow associate as a top priority. We recently shared the letter linked below with all associates containing suggestions to consider when outside their community. Please feel free to reach out to your Executive Director with any questions.

Letter to Associates


June 12

We are watching state and local recommendations for reopening our communities. We have a phased approach in place that allows for safely restarting outdoor and group activities, opening the dining rooms and salons, and eventually allowing visitors and trips outside the community.

The safety and health of our associates and residents continues to be our top priority. This is a slow process, and we will consider every community’s situation before starting the opening phases. We will go back to all COVID-19 protocols if a confirmed case is discovered in any community. If you have questions about your community’s reopening plan, please contact your Executive Director.


April 22

We wanted to share some recent updates from our partner Allen Flores Consulting Group in regard to how we care for our residents and associates.

  • Change in Screening Tools
    • The CDC has expanded the list of symptoms associated with COVID-19. These are general symptoms often found in respiratory infections and can be subtle signs that are found typically in older adults, such as muscle aches, malaise and diarrhea. We have noted these new symptoms in our COVID-19 Screening Log to be shared with associates.
  • Activities and Outings
    • Per the CDC, we recommend that residents wear a facemask when leaving the community for necessary medical appointments and other outings.
    • Associates should facilitate residents’ time spent outside to make sure proper social distancing is being observed.
  • Associate Care
    • Per the CDC, if an associate tested positive for COVID-19 but showed no symptoms, they can return to work in 10 days.

April 17

Yesterday, President Trump unveiled a plan for governors to utilize as states begin to reopen. The first two phases of this plan ask for the continued restriction of visitors to senior care communities. As a result, we will continue to monitor federal, state and local government recommendations, while keeping our protective protocols in place.

For more information about how we are protecting our residents and associates, please continue to scroll through the updates below. To read more about President’s Trump guidelines, visit https://www.whitehouse.gov/openingamerica/.


April 6

President Trump issued a stay-at-home directive until the end of April. As this virus spreads and more hot spots pop up, we felt it was best to go ahead and close all dining rooms and cancel group activities effective immediately. We’ve implemented room-service delivery to all residents using disposable products.

Our National Director of Resident Programming has been sharing regular updates with teams to be sure they have what they need to engage residents in their apartments. We certainly understand the importance of keeping residents involved during this time and are taking it very seriously. We asked all communities to be creative with staffing, so we have all hands on deck. One example is asking the culinary team to help with activities when they are not serving meals.

In addition, we wanted to reiterate some important changes from Allen Flores Consulting.

1. Residents and/or associates will be quarantined for 14 days upon returning from a hospital or SNF visit.

2. The CDC has provided two travel updates:

a. New York, New Jersey and Connecticut are under travel advisories. “Due to extensive community transmission of COVID-19 in the area, CDC urges residents of New York, New Jersey, and Connecticut to refrain from non-essential domestic travel for 14 days effective immediately.” You can view the advisory here: https://www.cdc.gov/media/releases/2020/s038-travel-advisory.html

b. CDC travel guidance now says: “All international travelers should stay home for 14 days after returning from travel, monitor their health, and practice social distancing.” You can view this here: https://wwwnc.cdc.gov/travel/notices/warning/coronavirus-global

3. The fever threshold has changed. CDC guidance on risk assessment references a fever of 100.0 F, so we recommend lowering to that number from the previously recommended 100.4. You can view that guidance page here: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-risk-assesment-hcp.html

4. The CDC recommends that people should wear a cloth face cover in public settings where social distancing measures are not able to be maintained.

a. In addition, we are asking that all associates and visitors wear face masks while in the community.

b. N95 respirators are recommended during contact with residents with suspected or known COVID-19. If there is a limited supply of respirators, a disposable surgical/isolation face mask is acceptable.


March 30

Based on guidance from state and local health departments and based on how widespread COVID-19 cases are, we have updated our self-isolation policy. Starting immediately, we will be requiring residents who choose to leave the community, for any reason, to self-isolate in their apartments for 14 days and wear a mask anytime an associate enters their apartment.

We continue to monitor and follow all the directives of state and local governments, including executive orders of governors, mayors and health departments. Many of these directives require people to stay in their homes to help prevent the spread of the virus.

We are still limiting visitors in all our communities. The only visitors allowed at this time are medical providers and for end-of-life situations. They are being screened for symptoms and having their temperature taken and recorded. This applies to our associates too, before they begin their shifts.

Out of an abundance of caution, we are implementing a self-isolation/quarantine protocol for any resident who leaves the community.

  • Residents returning from a hospital or rehabilitation admission will be required to self-isolate in their apartment for 14 days. We will ask residents to wear a mask anytime one of our associates is in their apartment.
  • Residents returning from an emergency department or urgent care visit will be required to self-isolate in their apartment for 14 days. If the visit was for respiratory illness, the resident will self-isolate in their apartment and remain in it until 14 days WITHOUT symptoms. We will ask residents to wear a mask anytime one of our associates is in their apartment.
  • If a resident chooses to leave the community to spend the weekend with their family, or they go shopping or run errands, they will be required to self-isolate in their apartments for 14 days and wear a mask anytime an associate enters their apartment.

    The policies listed above were put in place out of an abundance of caution as an additional measure to help keep the virus out of our communities. If ANY resident or associate displays symptoms of COVID-19, they will be immediately placed under full isolation protocols. .


  • March 24

    We continue to monitor and follow all the directives of state and local governments, including executive orders of governors, mayors and health departments. Many of these directives require people to stay in their homes to help prevent the spread of the virus.

    We are still limiting visitors in all our communities. The only visitors allowed at this time are medical providers and for end-of-life situations. They are being screened for symptoms and having their temperature taken and recorded. This applies to our associates too, before they begin their shifts.

    Out of an abundance of caution, we are implementing a self-isolation/quarantine protocol for any resident who leaves the community.

    • Residents returning from a hospital or rehabilitation admission will be required to self-isolate in their apartment for seven days. We will ask residents to wear a mask anytime one of our associates is in their apartment.
    • Residents returning from an emergency department or urgent care visit for a condition unrelated to respiratory infection will be required to self-isolate in their apartment for 72 hours. We will ask residents to wear a mask anytime one of our associates is in their apartment.
    • Residents returning from an emergency department or urgent care visit for respiratory illness will resume self-isolation in their apartment and remain in it until 72 hours WITHOUT symptoms. We will ask residents to wear a mask anytime one of our associates is in their apartment.
    • If a resident chooses to leave the community to spend the weekend with their family, or they go shopping or run errands, they will be required to self-isolate in their apartments for seven days and wear a mask anytime an associate enters their apartment.
    • We will not keep our Generations residents isolated in their apartments. They will still be able to move about the Generations neighborhood, but we will isolate Generations and not allow crossover of associates from other departments into Generations.

    We recognize that the full incubation period for COVID-19 is 14 days. The policies listed above were put in place out of an abundance of caution as an additional measure to help keep the virus out of our communities. If ANY resident or associate displays symptoms of COVID-19, they will be immediately placed under full isolation protocols.

    Resident Letter


    March 22

    Update for California Communities
    The health and safety of our residents is our top priority. In each of our California communities, we are closely following the directives of Governor Newsom, the state department of health and the local health departments. No visitors are allowed into our communities at this time. The only exceptions will be for a medical necessity or end-of-life visits. We are recommending that residents and their family members “visit” via FaceTime, Skype, phone calls, cards and letters. For more information about how we are protecting our residents during this time, please visit our website. https://ssl-updates.com/

    March 21

    As our country deals with the employment loss due to COVID-19, we wanted to announce that we are looking to add to our team. We are a national company with senior living communities in 20 states and have multiple career opportunities available that may be a perfect fit for you or a friend. Please visit our career site at https://www.solsticeseniorlivingcareers.com/  to view our current openings. If you do not find an opportunity, feel free to email our recruiting team directly at employment@islllc.com or text SSL to 85000.

    March 20

    Update for New York Communities

    Today, New York Gov. Andrew Cuomo ordered that all workers in nonessential businesses across the state are required to stay home in an effort to combat the spread of the coronavirus pandemic. Our associates will be allowed to drive to and from work as they are considered essential service employees, and play a vital role in caring for our residents.

    In addition, the governor is ordering people over 70 or those with underlying medical conditions to remain indoors and only go outside for solitary exercise.

    Since these orders directly impact our residents and associates, we are not allowing visitors except those providing medical assistance and end-of-life care. Please call the Executive Director of the community that you or your loved one is a part of if you have any questions. For more information about this Executive Order, visit https://coronavirus.health.ny.gov/home.

    Update for Illinois Communities

    Today, Illinois Gov. J.B. Pritzker issued a stay-at-home order in an effort to combat the spread of the coronavirus pandemic. Our associates will be allowed to drive to and from work as they are considered essential service employees, and play a vital role in caring for our residents.

    Since these orders directly impact our residents and associates, we are not allowing visitors except those providing medical assistance and end-of-life care. Please call the Executive Director of the community that you or your loved one is a part of if you have any questions. For more information about this order, visit https://www2.illinois.gov/sites/coronavirus/Pages/default.aspx..


    March 17

    As you know, we have been monitoring the spread and growth of coronavirus and the ways it could affect our communities. While we still do not have any confirmed cases in any of our communities, we have begun to take extra precautions because the health and safety of our residents is our top priority.

    We will no longer be accepting visitors, except for in end-of-life situations. Please call the Executive Director of the community that you or your loved one is a part of if you have any questions.


    March 15

    We are taking every precautionary step to protect the health and safety of our residents and associates. We do not have any confirmed cases of COVID-19 in our communities. We are limiting visitors to residents’ immediate family members and their medical providers. In addition, we will be implementing a new screening tool that will include taking the temperatures of all visitors and associates who enter the community. No tours will be offered at any of our communities. If you had a tour planned, please use the virtual tour available on the community’s website. If you were planning to move into the community in the next few weeks, please contact the Executive Director. Thank you for your patience and understanding.


    March 14

    Video: Thank you to our associates


    March 12

    We are committed to keeping our residents, families and associates informed with any updates pertaining to the health and safety measures being taken in our communities.